Common issues accessing the account

I can’t sign in

• Incorrect credentials: check the email and password or use account recovery.
• Unverified email: complete verification with the received code or request another one.
• Expired code: restart the corresponding process; verification and recovery codes last 15 minutes.
• Connection error: check internet access and try again when the service responds.

Access with Google or Apple

If you use an external provider, make sure you are signing in with the correct identity. Linking or external authentication errors are not necessarily resolved by recovering a local Quezmo password.

Code access

If code access shows that signing in is required, the activity does not allow guests may be in effect. Sign in with an authorized account.