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Avoid duplicate subscriptions

You do not need to subscribe to a new plan to recover one you have already paid for. In many cases, it is enough to review the account and restore or sync the purchase.

Quezmo includes checks to prevent incompatible changes, simultaneous pending purchases, and subscriptions associated with another provider.

  1. Check the current plan in Quezmo.
  2. Verify active subscriptions with the previous provider.
  3. If you purchased from Apple or Google Play, use Restore purchases.
  4. If there is an active subscription on another channel, first manage the existing situation.

When multiple subscriptions or a pending change are detected, Quezmo may temporarily block a new subscription to avoid additional charges.