Payment declined or payment issue

When the payment system rejects a transaction, the subscription may remain pending or without the necessary confirmation to activate new features.

What should you check?

• If the payment method is valid.
• If the store or bank requests any authorization.
• If there is a renewal, cancellation, or plan change in progress.
• If you are using the correct account with the provider and Quezmo.

Update the payment information at the service managing the purchase. Avoid initiating parallel payments in different stores while the first one is still pending.

If the transaction shows as paid but Quezmo does not recognize the plan, check purchase restoration or contact support providing the minimal data to identify the issue.