Receipts and payment assistance

Payment receipts can be checked with the service that processed the charge.

• Web: review the confirmation and receipts related to the Stripe payment.
• iPhone: check the purchase and subscription history of the Apple account.
• Android: check the history and subscriptions in Google Play.

If you detect an issue, explain to support the Quezmo account, the plan, the purchase channel, the approximate date, and the displayed message. Attach a receipt only if necessary and hide banking details.

For refunds of purchases made via Apple or Google Play, also follow the provider’s procedures. Cancelling a renewal and a possible refund are different processes.